Ask a Question

Track an order

Search for an answer

Select a question

• Refunds and Returns
• What is a Restocking Fee?
• My book contains a mis-print, what should I do?
• Can I return an item I purchased on Fishpond.co.nz?
• The hardcover book I received appears to have poorly cut page edges, should I return it?
• My order was damaged in transit, can I return it for a refund?
• I've completed the returns form. When will I receive my refund?
• My order has been cancelled. Where's my refund?
• What is Fishpond's phone number?
• Ordering & Shipping
• What are your shipping rates?
• How do I place an order with Fishpond.co.nz?
• Can you tell me about products from second level suppliers?
• How does an e-Gift work?
• Fishpond Premium
• What is Quote Me?
• What payment methods can I use?
• What's the Wishlist for?
• Why can't my order be delivered to a PO Box?
• How do I add another product to my order?
• What do the different product statuses mean?
• How do I delete an item from my shopping cart?
• What is Group Buy?
• What does 'Quantity Available' mean?
• What does 'Order Delayed Staff Checking' mean?
• Does Fishpond allow overseas based third party sellers?
• Can I return a Sell Yours item?
• How can I tell if a product page is for digital music?
• Can I obtain a credit account and use a purchase order to shop?
• Learn about Fishpond's Image Search
• Can I pick up my order?
• What happens if I change my mind about my digital music purchase?
• Fishpond Scan It Buy It
• How do I change my delivery address?
• How do I change the quantity of an item in my shopping cart?
• How do I change my payment method?
• I received a shipped notification by email. When should I expect my order to arrive?
• How do I cancel a product from my order?
• What is Fishpond's phone number?
• Where's my order?
• My Account
• Cash Rewards
• I would like Fishpond to erase my customer data, how do I request this?
• Can I switch off 2FA?
• Captcha Instructions
• How do I log out from My Account?
• How can I change my password?
• How do I change my email address or my account name?
• I forgot my password
• I am not receiving any emails from Fishpond.co.nz.
• About My Account
• What is Fishpond's phone number?
• How do I subscribe/un-subscribe from Fishpond emails?
• Payment and Pricing
• Do you match the price of a competitor's product?
• I have paid by bank transfer, should I let you know?
• What payment methods can I use?
• Is it safe to give out my credit card details online?
• When will my credit card be charged?
• Why does the same book have a different price?
• How does Afterpay work?
• Can you email me when you receive my payment by bank transfer?
• What is your Pre-order Price Guarantee?
• Do you offer student discounts?
• Can I have a discount if I order in bulk?
• Why can I only pay for some products using bank transfer?
• I used to have my credit card details saved on your website, but now I can't find them. Where are they?
• Fishpond Scan It Buy It
• What is the Elsewhere Price?
• How do I edit or remove a saved credit card?
• Can I see a summary of credit card transactions for each order?
• What are your bank transfer details?
• Can I email Fishpond My Credit Card details?
• I have a voucher code, how do I use it?
• Can you send me a tax invoice?
• What is Fishpond's phone number?
• Product Information
• What region are your DVDs?
• How does Ask a Question work?
• Can I order a book that says out of print?
• How can I find large print books?
• How can I play DVDs from other regions?
• What is an UltraViolet movie?
• I am an author/artist/publisher, how can I add information/images about my product?
• I am an author/publisher, how can I add my book to your site?
• What is an Unreliable Supplier Product?
• What does "Currently Unavailable New" mean?
• I can't find the book that I am looking for in your catalogue.
• Do you have a product in stock?
• What is Fishpond's phone number?
• Can you give me more information about a product in your catalogue?
• How does an e-Gift work?
• Gifts & Gift Vouchers
• Can I send a gift voucher?
• If I send a gift, will they see the price?
• How do I order a gift for someone?
• How does an e-Gift work?
• I have a gift voucher, how do I use it?
• What is Fishpond's phone number?
• How long is my Fishpond gift voucher valid for?
• Sell Yours
• Learn about Sell Yours
• What do Sell Yours product conditions mean?
• What is the 'Ship to Australia' option?
• How will I be paid when the product sells?
• What is a screen name?
• Can I sell a product that's not in your catalogue?
• How do I find a product's barcode?
• I am based overseas. Can I still sell on Fishpond.co.nz?
• Sell Yours rules and expectations
• Do I need to accept deliveries to PO Boxes?
• How do Seller Ratings work?
• What can I sell via the Fishpond Sell Yours programme?
• When will I be paid for my sales?
• Can I return a Sell Yours item?
• I haven’t sold anything in a while, will anything happen to my account?
• What happens after an item is sold?
• Why didn't my bulk upload file process?
• What is the Sell Yours handling fee on the Payment History?
• I'm adding tracking details to an order and it's asking for a URL. What does this mean?
• How do I change or update my bank account number?
• How do I add or update multiple listings at once (bulk upload)?
• How do I delete multiple listings at once (bulk delete)?
• How can I view/edit/delete my listings?
• What is Fishpond's phone number?
• The Sell Yours item I purchased hasn't arrived. What do I do?
• Radiocommunications devices listing compliance
• Why can’t I list my DVD or Blu-Ray for sale?
• Troubleshooting: I can’t list an item for sale
• About Fishpond.co.nz
• How are you New Zealand's Biggest Online Store?
• I would like to reproduce material from a book, who should I contact?
• What is Fishpond's environmental policy?
• Does Fishpond.co.nz support any charities or other community groups?
• Regulatory and Compliance Team
• What is Fishpond.co.nz?
• Media Enquiries
• I want to check previous helpdesk announcements
• What is Fishpond's phone number?
• Affiliates
• What are Fishpond's Affiliate Terms?
• Do affiliates receive commission for sales of gift vouchers?
• When and how are affiliates paid?
• Do you have product feeds available for affiliates?
• Can I use a link from my affiliate site to a category or bestsellers page and earn affiliate revenue?
• What reporting metrics are available for affiliates?
• Why hasn't my site been listed on the Current Affiliates page yet?
• Schools & Libraries
• How does the Schools Program work?
• Who can apply for a School or Library Account?
• Why isn't GST included in the price for Schools?
• When should I give the invoice to my accounts department to pay an order?
• What is Fishpond's phone number?
• Why has my school order been held?
• I have paid multiple school invoices at once, how can I give you Remittance Advice?
• Product Safety
• The toy I bought has unsafe, sharp edges. What should I do next?
• Wholesale / Credit Accounts
• Credit Application Form
• Do you wholesale books and/or music?
• How do I apply for a wholesale / credit account?
• Do wholesale prices include or exclude GST?