My order was damaged in transit, can I return it for a refund?

Yes. We try to package all products so that they are not damaged in transit. Mechanical post sorting machines can sometimes damage a product and we will be happy for you to return your items at no cost for a refund. We don't offer replacements because giving you back your money is faster than sourcing a replacement item.

For damaged items delivered to you in the last 30 days please use the online returns form.

• What is a Restocking Fee?
• My book contains a mis-print, what should I do?
• Can I return an item I purchased on Fishpond.co.nz?
• The hardcover book I received appears to have poorly cut page edges, should I return it?
• I've completed the returns form. When will I receive my refund?
• My order has been cancelled. Where's my refund?
• What is Fishpond's phone number?