Help Desk - Ordering & Shipping

Can I pick up my order?

All orders placed through Fishpond are for delivery only. Fishpond doesn't operate a physical retail store and we are unable to accept customer pick-ups from our warehouse.

Can't find the answer to your question?

Send us an email and we'll respond within 48 hours.

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More questions about Ordering & Shipping

What are your shipping rates?
How do I place an order with Fishpond.co.nz?
Can you tell me about products from second level suppliers?
How does an e-Gift work?
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What payment methods can I use?
What's the Wishlist for?
Why can't my order be delivered to a PO Box?
How do I add another product to my order?
What do the different product statuses mean?
How do I delete an item from my shopping cart?
What is Group Buy?
What does 'Quantity Available' mean?
What does 'Order Delayed Staff Checking' mean?
Does Fishpond allow overseas based third party sellers?
Can I return a Sell Yours item?
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Can I obtain a credit account and use a purchase order to shop?
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What happens if I change my mind about my digital music purchase?
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How do I change my delivery address?
How do I change the quantity of an item in my shopping cart?
How do I change my payment method?
I received a shipped notification by email. When should I expect my order to arrive?
How do I cancel a product from my order?
What is Fishpond's phone number?
Where's my order?