What is your Pre-order Price Guarantee?

The price of a pre-order can sometimes change between the time you purchase a product and the time it is released. We guarantee that if the price of your pre-order is cheaper at the time of release, we will automatically update your order so that you are charged the lower price.

If you find that the price of your pre-order has dropped, there's no need to do anything. We process these daily and you will receive an email notification informing you that your order has qualified for the Pre-order Price Guarantee. A credit will be credited to your Fishpond account.

• Do you match the price of a competitor's product?
• I have paid by bank transfer, should I let you know?
• What payment methods can I use?
• Is it safe to give out my credit card details online?
• When will my credit card be charged?
• Why does the same book have a different price?
• How does Afterpay work?
• Can you email me when you receive my payment by bank transfer?
• Do you offer student discounts?
• Can I have a discount if I order in bulk?
• Why can I only pay for some products using bank transfer?
• I used to have my credit card details saved on your website, but now I can't find them. Where are they?
• Fishpond Scan It Buy It
• How do I edit or remove a saved credit card?
• What is the Elsewhere Price?
• Can I see a summary of credit card transactions for each order?
• What are your bank transfer details?
• Can I email Fishpond My Credit Card details?
• I have a voucher code, how do I use it?
• Can you send me a tax invoice?
• What is Fishpond's phone number?