What is a Restocking Fee?

If you change your mind and wish to cancel or return an item from your order, a restocking fee of 17% of the price paid, with a minimum charge of $5 per item, will be applied. This restocking fee will be deducted from the amount to be refunded.

Fishpond charges a restocking fee because when customers order an item, then decide to cancel it, that increases the costs of doing business - which means if w did not charge restocking fees we would have to increase prices for everyone. We don't think it is fair to penalise the vast majority of customers because a small minority cancel items because they changed their mind.

However, if you have a genuine reason for cancelling your item, please contact us to explain your circumstances and we will review whether the fee should be charged.

• My book contains a mis-print, what should I do?
• Can I return an item I purchased on Fishpond.co.nz?
• The hardcover book I received appears to have poorly cut page edges, should I return it?
• My order was damaged in transit, can I return it for a refund?
• I've completed the returns form. When will I receive my refund?
• My order has been cancelled. Where's my refund?
• What is Fishpond's phone number?